fulfild.ai

Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) govern your use of fulfild.ai (“Service”), operated by Unlocked Labs Limited, a company registered in the Republic of Ireland with its registered office in Cork, Ireland (“fulfild.ai”, “we”, “us” or “our”). By signing up for or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

fulfild.ai is a multi-tenant software-as-a-service platform for ecommerce and third-party logistics (3PL) operations. It provides tools for inventory management, order ingestion, picking and packing, shipping label generation, returns, client-brand portals, billing automation and related fulfilment workflows.

You are responsible for configuring the Service appropriately for your business, for the accuracy of the data you enter, and for the acts and omissions of users you invite. You must keep account credentials confidential and notify us promptly of any unauthorised access.

2. Accounts and eligibility

You must be at least 18 years old and authorised to bind the legal entity you are registering on behalf of. One person or entity per account unless otherwise agreed in writing. You agree to provide accurate information on signup and to keep it current.

3. Subscriptions and billing

The Service is offered on recurring monthly subscriptions. Current plan names, limits, and prices are listed in your dashboard and on fulfild.ai. Paid add-ons (for example, the bonded warehouse add-on or the white-label portal add-on) are billed in addition to the base plan.

Subscriptions renew automatically at the end of each billing period until cancelled. Prices are shown exclusive of VAT unless stated otherwise; applicable VAT will be added at checkout and on every invoice. Payment is collected by Stripe (Stripe Payments Europe, Limited) on our behalf under their terms. Failed payments may result in suspension or termination of the Service.

Plan limits (for example, maximum stores, warehouses, clients, orders per month) are enforced. If you exceed a limit we may require you to upgrade. Fair-use and anti-abuse provisions apply even on unlimited-tier plans.

For 3PL operators using our billing module to invoice their own client brands via Stripe Connect, fulfild.ai takes no fee or share of those client-invoice payments; all sums settle to the operator's connected Stripe account. The operator is solely responsible for those invoices and for any dispute with their clients.

4. Cancellation and refunds

You may cancel your subscription at any time from the dashboard. Cancellations take effect at the end of the current billing period; you retain access to the Service until then. Monthly fees already paid are non-refundable except where required by law.

We may terminate or suspend your account without refund for material breach of these Terms, unpaid invoices older than 14 days, or conduct that endangers the Service or other users (fraud, abuse, unlawful content, unauthorised scraping or reverse engineering).

5. Data, processing and exports

You retain ownership of all data you submit to the Service (“Customer Data”), including orders, products, inventory, shipment, invoice and customer-contact records. You grant us a limited, non-exclusive licence to host, process, back up and display Customer Data solely to operate the Service for you, to comply with law, and to improve and secure the Service (in aggregated or anonymised form).

Data processing is described in the Privacy Policy. You can request an export of your Customer Data at any time; on termination, you may export your Customer Data for up to 30 days before we delete it from live systems, subject to statutory retention requirements.

6. Acceptable use

You agree not to:

  • use the Service to ship prohibited, illegal, or unlicensed goods;
  • use the Service to send unsolicited marketing email or circumvent third-party anti-spam rules;
  • attempt to access other tenants' data, bypass access controls, probe or scan the infrastructure beyond documented endpoints, or stress the Service in a way that degrades it for other users;
  • reverse engineer, decompile, or create derivative works from the Service except to the extent permitted by applicable law;
  • resell the Service or sublicense access without prior written agreement.

7. Third-party services

The Service integrates with third parties including Stripe, Resend, Sendcloud, Shopify, WooCommerce, direct carriers (including DPD Ireland) and AI providers (including Anthropic). Your use of those integrations is subject to the third party's own terms. We are not responsible for outages, data loss or errors originating with third parties, but we will take reasonable steps to mitigate impact on you when we become aware of them.

8. Service availability

We aim for high availability but do not currently commit to a specific uptime SLA on standard plans. Planned maintenance will normally be announced in advance. Enterprise customers may agree a separate SLA in writing.

9. Intellectual property

All intellectual-property rights in the Service (software, design, documentation, trademarks) remain with fulfild.ai or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without restriction.

10. Warranties and disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free. Some statutory rights cannot be excluded and nothing in these Terms limits them.

11. Limitation of liability

To the fullest extent permitted by law, neither party shall be liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, loss of business opportunity or loss of goodwill, even if advised of the possibility. Our aggregate liability to you for any claim under or relating to these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

Nothing in this section limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or any liability that cannot be excluded under the laws of the Republic of Ireland.

12. Indemnity

You agree to indemnify and hold harmless fulfild.ai from third-party claims arising out of your Customer Data, your use of the Service in breach of these Terms, or your breach of applicable law.

13. Changes to the Service or these Terms

We may modify the Service from time to time. We may also update these Terms; material changes will be notified by email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance; otherwise you may cancel as described above.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Ireland. The courts of Ireland shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, save that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual-property rights.

15. Contact

For legal notices, contact legal@fulfild.ai. Mailing address: Unlocked Labs Limited, Cork, Ireland.